How To Change Gtbank Phone Number And Email Address

There are several situations that might make you want to change your gtbank mobile phone number or even the email address you used in opening your bank account. Maybe you lost the sim card or your network provider blocked the mobile number.

Well the reason for you wanting to change your gtbank alert number is best known to you.

You are here, looking for a way to change your gtbank phone number or email address used in opening your bank account.

You need not to worry cause that’s so easy to do, and you don’t need to go to any gtbank branch.

I’ve been in a similar situation whereby my network provider (mtn) blocked my sim cause of the sim registration issue, and i desperately need to use the number for my banking service, so i had to change the number immediately.

The method i used is what i’m going to show to you right now and which you will successfully change your gtbank alert number.

How to change gtbank phone number

There are two ways which you can update or change gtbank phone number, one is through the ATMs and the other is through internet banking and the gtbank mobile app (gtworld).

However going to the atm can only change your phone number, but you can’t change your email address registered with the bank.

Some maybe going to the automated teller machine might not be the best option for you to change your email address, you’ll have to use the other options.

To change your email address, you will use the internet banking account or mobile banking app or you contact GTconnect through mail in order to change your email address.

Please note that gtbank gtconnect isn’t working at the moment. 

To contact the bank through their email address, you’ve to use your gtbank mobile app and scroll down to services in order to contact your account manager.

You can as well go to the bank to do that as well, if you don’t mind be on a queue just to get the customer representative to help update your phone number or email me linked to your bank account.

I will only discuss the two methods which i used in updating or changing my gtbank phone number and email address.

Through The ATM 

Update gtbank phone number and email address

Below is a well detailed guide on how to change your bank phone number (Guaranty Trust Bank) and this is the latest method.

1. First you need to have your naira debit card with you (atm card), head to any gtbank atm. Please it must be a Guaranty trust bank automated teller machine(atm).

On getting to the atm, insert your card, followed by typing in your pin number. Don’t type any other number.

2. Take a look at the atm screen, you’ll see Perform Other transaction, select this option, and next you will see is More Services. Also enter the number for it.

3. When you enter the number for MoreServices, next you will see on the screen is update phone number.

All you’ve to do is to enter your new phone number and click on proceed. And this is followed by you typing in your four digit pin number to confirm and finalize the update.

This method for me is the best and if you have any problem on the cause of changing your alert number, you can enter into the bank and lay your complaint.

Through Internet Banking 

Change gtbank phone number and email address

You don’t want to stress yourself by stepping out of your house in order to change your gtbank phone number, internet banking comes to the rescue.

If you have internet banking account with gtbank, or mobile banking, you can change both your account phone number and email address.

Using the atm only updates or change your phone number, but can’t change your email address used in opening your gtbank account.

Follow the process below to change your password gtbank phone number through internet banking.

1. First login to your internet banking account or your mobile banking app, and click on Click “Self Service.

2. Next is to click on Customer Information Update, followed by New Request. You’ve to Select Account Number, and also Select Update Type “Email address or Mobile number”.

3. Type in or enter your new Mobile number. You will be given a question to answer and enter the Answer to your Secret test Question

4. Click submit, and enter the token generated code sent to you and click on submit. Your new  mobile number will be updated on your gtbank account within 24 working hours.

If you don’t have internet banking account or haven’t registered for mobile banking, going to the atm or contacting GT connect / going to the bank is the only for you.

If all the above methods didn’t yield any good result for you or maybe you don’t fancy them at all, then here’s the best way to change gtbank phone number.

That is by going to any gtbank branch near you. 

This is what most people use to resolve their problems and for me it is the best option for you.

What it entails from you is to visit any guaranty trust bank around you and speak with the customer service representative that you want to change your registered number with the bank.

Most time we do call it alert number, and the customer service representative will swiftly do it for you.

Please before going to the bank, have your details with you and also means of identification like your ID card which includes voters card, national ID card or international passport.

After this, you need to also change your bvn number if it is the same number that you changed from receiving bank alert.

Please in changing your preferred alert phone number, make sure that the number isn’t a reshuffled number cause you may have problem using it to check your bvn.

This especially if the number have previously been used to enroll for bank verification number.


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With the above, you will easily update or change your gtbank phone number and email address. Your questions and suggestions are welcomed.


33 thoughts on “How To Change Gtbank Phone Number And Email Address”

  1. Am not in Nigeria now ,,and my sim card is not working anymore and I asked my brother in Nigeria to do the welcome back for me ,they said it has been roamed, that’s why I needed to change it as well,,

    • But you were the person that requested mtn to roam your sim number, they can’t do that without getting a request from the user. If you’re in Nigeria, i would have asked you to visit any gtbank. But right now, i don’t know how i can help you but better still contact the bank through online or by calling their number(a)

  2. Please I’m unable to make online payment. The transaction was declined and I need to purchase online application form. what should I do?

  3. HELP! My money has been stolen!
    On the First of Just, I made a transfer of N92,800. And my accout balance was remaining 464,892.47
    Today, I sent a friend the sum of N5000 and I got an alert of success transfer of N5000. But my balance was remaining 41,161.72
    Help me Please!!!

  4. My email attached to my account has been blocked and i cant register my mobile app

    How can i change my email please i need assistance

    • You can contact the bank, but when it comes to changing of bank details like the email address or bvn details, the bank requires the customer to be physically present

  5. I can’t get the otp on my new email address because I don’t have access to the former email address again,so how do I get the otp on the new email address please?

    • The new email address isn’t linked to your bank account, what you have to do is to change your bank email address to the new one. Since you can’t receive otp code, you’ve to go to the bank and change it.

  6. I dont have email on my account details before, buy I have one know and I want to link it with my account, so do my online banking

  7. how can i change my phone number without a.t.m.i hv lost my a.t.m but i don’t want 2 collect a.t.m 4 now.pls what can i do

  8. Hw many will it take my phome number to change because i change it on the atm machine pn saturday and up till ne am trying to ise the number for transfer orhoping to receive alert is still saying no account is linked to the number

  9. At Ogbomoso Please My Atm Is Already Diew, And I Have Go To The Bank Selvrer Time Because Of (ATM CARD) And Security Wrote Our Names And They Dont Opened The Door For Us At Gtbank Opp. Seminary Ogbomoso. Since On 16 07 2020 Please I Want Transfer Money
    My Name Akanbi Rapheal O

    • Akanbi, sorry about that. But I understand that banks do attend to customers that wrote their names on the attendance list. If you’re having a hard time collecting your atm card, please contact the bank on these numbers 234700482666328, 23414480000, 2348029002900 and 2348039003900

      Again you can go inside the bank and do your money transfer as well.


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