Getting some mails from people saying I forgot my bank account number and how they can get it without visiting the bank. That’s very much possible as I’ve seen myself in this type of situation before.
That was back in 2019 when I tried to retrieve the zenith bank dormant account, I realized that I’ve can’t remember my account number or where I saved it.
So I’m going to show you the method which I used to retrieve my zenith bank account number without visiting the bank.
The solution to I forgot my bank account number
In my situation, I completely forgot my account number and I didn’t enroll for internet banking or ussd mobile banking.
The worst part is that the account has been dormant for over four years and I don’t have access to it.
I want to reactivate and start using the account again.
So many of us that have a dormant account might see themselves in this situation, as it has been a long while since you made use of the account.
So what did I do?
I didn’t want to go to the bank either, so I had to contact the bank.
1. Online Chat / Social Media
Contacting the bank isn’t by giving them a phone call or through their email address, but through their online chat.
I head over to the zenith bank website, and after a few seconds their online chat pops up on my screen.
Within a few minutes, one of their agent named Yemi came online and I told her that I want to have retrieved my zenith bank account number as I can’t recall it anymore.
In order to verify that I’m one of their customers and looking for how to retrieve my account number, she asked some questions.
And the questions are;
- Your full name
- Date of birth
- Mother’s maiden name
- Phone number used in registering your account
- BVN number it you enrolled
- The state and location you created your account
Immediately I provided her with the correct details, she ran a check on my account and within a few seconds, she gave me my account number.
You may not be banking with zenith bank and find yourself in this condition, and your bank doesn’t have an online chat where customer representatives attend to customers.
There are other means which you can use and have worked for me superbly.
They are as follows;
- Through social media like Facebook and Twitter
- Through email address
Contacting your bank through social media is one of the fastest means of solving your issues with your account.
Please Note If it’s something delicate the bank will request that you contact them through email or go to any of their branches.
If you value your privacy so much I wouldn’t advise you to use social media to contact your bank, but if you don’t care at all, Facebook and Twitter are the fastest means of doing so.
Get ready all those requirements I mentioned above as it is what the bank will use to retrieve your account number.
OTHER MEANS OF RETRIEVING YOUR ACCOUNT NUMBER
In the case that your bank account ID fully active but you just can’t remember it or where you saved it, these are the process of retrieving your account number.
2. Through used code
If you have registered for mobile banking used code, you can easily retrieve your account number through it.
All you need to do is to dial your bank used to code and check your account balance.
The bank will display your account balance, bvn, and account number on your screen. Or you can dial your used code used in checking or account number.
Please note that this usually attracts a fee of N10 to N20 depending on your bank charges.
3. Through mobile app
Any time I’m in dire need of account number, this is what I use to get my account number that is through my bank mobile app.
This is one best solution to your question “I forgot my bank account number” and in need of retrieving it.
In as much it works with the internet, I prefer it to use code as it is without any charges.
To use this method, kindly download your bank mobile app and register your account using your phone number, token ID, or atm card.
Some banks will require that you use your email address to register for their mobile app.
Having done with the registration, anytime you’re in need of your bank account number or your even bank verification number (bvn), simply login to your mobile app and it always displays on your dashboard.
4. Through Internet banking
Just like the mobile app, you have to enroll for your bank Internet banking services in order to retrieve your account number through this method.
Depending on your bank procedure, kindly sign up and complete the process.
Having done with the registration, sign in to your internet banking account.
Can’t remember your bank account number and in dire need of it?
Simply log in to your internet banking account and you’ll see your account number as well as your bank verification number on your dashboard.
It won’t cost you anything to always check your account number and bank verification number using internet banking and mobile app.
But in the case of used code, it attracts a fee of maximum N20 anytime you check your account.
5. Through SMS
This method isn’t applicable to all banks, I’m sure of union bank, access bank, gtbank, and others.
You can verify if your bank accepts the means of checking account number through SMS.
And if they do, you can only do that using your registered phone number used in opening your bank account. Some will call it a bank alert number.
6. Going to the bank
If you don’t need all these processes and simply want to go to the bank and speak with the customer service representative one on one, fine it’s okay.
Just head over to your bank and move straight to the customer service section and request that you want to retrieve your account number.
The customer service representative will ask you your name, phone number used in opening the account, and date of birth.
Using the details the customer service representative will retrieve your account number for you.
Those banking with guaranty trust banks will notice that the bank shows a complete account number if it’s a debit or credit alert.
Through it, you can always get your account number without stress.
But other banks show only the first three-digit and last three-digit numbers.
These methods I’ve listed here will for sure help you to retrieve your account number and more especially the first method which is through online chat and social media.
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I use them a lot for faster means of contacting my bank customer service and email address if I think it’s something that needs adequate privacy.